Shipping policy

Last Updated: September 26, 2026

Thank you for shopping with My Silky Night. We carefully pack every order and aim to make your delivery experience simple and reliable.

1. Order Processing

Orders are processed after they are successfully confirmed.

We generally aim to dispatch orders within 1–3 business days. Processing may take longer during sales, holidays, weekends, or periods of high order volume.

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided at checkout.

2. Delivery Times

Estimated delivery times depend on your location and the courier service used.

Delivery estimates are provided as a guide and are not guaranteed. Delays may occur because of courier issues, weather conditions, public holidays, incorrect addresses, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated before the order is confirmed.

Any promotional free-shipping offer will be subject to the terms stated in the relevant promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please carefully check your information before completing your order.

My Silky Night is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address or contact information provided by the customer.

5. Order Tracking

When tracking is available, tracking details will be provided after your order has been dispatched.

Tracking information may take some time to become active after the courier receives the package.

6. Failed or Missed Delivery

If a courier is unable to deliver your order because the customer is unavailable, cannot be reached, or has provided incorrect information, the courier may attempt delivery again or return the parcel to us.

Additional delivery charges may apply for a re-delivery where the failed delivery was caused by incorrect information or the customer's unavailability.

7. Delayed or Lost Shipments

Although we work with delivery partners to ensure orders reach customers safely, My Silky Night cannot guarantee delivery within a specific timeframe.

If your order appears significantly delayed or is reported as lost, please contact us so we can investigate the shipment with the relevant courier.

8. Damaged Packages

Please check your package when it arrives.

If your parcel appears seriously damaged or the product inside is damaged, please contact us as soon as possible and provide your order number and clear photos/videos of the package and product.

We will review the issue and take appropriate action under our Return & Refund Policy.

9. International Shipping

Unless specifically stated on our website, international shipping may not be available.

Where international shipping is offered, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

10. Contact Us

For shipping questions, tracking assistance, or delivery-related concerns, please contact:

My Silky Night
mysilkynight@gmail.com
WhatsApp: +92 316 4466060